Position: BMC Helix Developer

Experience: 6 - 9 Years

Category: IT Infrastructure

Main location: Chennai / Bangalore / Hyderabad

Position ID: J0526-0785

Employment Type: Full Time

Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 3 years of relevant experience.

Job Description:
Role Overview
We are looking for BMC Helix ITSM professionals across levels to design, develop, integrate, and support enterprise Digital Workplace and ITSM solutions. The role will involve Helix ITSM configuration, workflow development, CMDB, integrations, reporting, and automation, with senior resources leading architecture and stakeholder engagement.

Key Responsibilities

. Configure and customize BMC Helix ITSM modules: Incident, Change, Problem, SRM, SLA.
. Develop and enhance Smart IT, Digital Workplace, and Smart Reporting dashboards.
. Design and maintain CMDB, CI relationships, service mapping, and reconciliation.
. Build and manage integrations using Helix Integration Studio, REST APIs, and middleware.
.



Implement automation and AIOps use cases for event correlation and self-healing.
. Develop executive and operational dashboards including SLA, XLA, and service health.
. Perform troubleshooting, performance tuning, upgrades, and L3 support.
. For Senior roles: lead solution design, architecture, mentoring, and stakeholder management.
. Experience with CMDB, Service Mapping, and CI governance.
. Integration experience using Helix Integration Studio and REST APIs.
. Exposure to Automation, AIOps, and Executive Dashboards.
. Excellent communication and documentation skills.

#LI-SA2

Skills:

- BMC CLM
- BMC IT Service Management
- Communication
- BMC Remedy AR
- Infrastructure

What you can expect from us:

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

📌 BMC Helix Developer (Chennai)
🏢 CGI
📍 Chennai