About Masters Union

Founded in 2020, Masters Union is a current-age, industry-led university focused on business, technology, engineering, and entrepreneurship. Built around learning by doing, the institution combines academics with real-world projects, startup building, and global exposure, with the ambition of becoming one of the world’s top business schools and multidisciplinary universities over the next two decades.

Today, Masters’ Union has nearly 3,500 students across undergraduate, postgraduate, and executive programs, with almost half being experienced professionals. Spread across nearly 5 lakh square feet in Gurgaon and Manesar, the institution houses the PwC Center for Generative AI, a Bloomberg Lab, Gurgaon’s premier maker space, AI and robotics infrastructure, advanced bioengineering workshops, and startup incubation spaces, while also expanding into areas such as bioengineering and genetic engineering.

The institution is chaired by Manoj Kohli, former CEO of Bharti Airtel and former Country Head of SoftBank India. Its leadership ecosystem includes Vivek Gambhir, Pankaj Bansal, Sanjiv Bikhchandani, Amitabh Kant, and 30+ other founders, CEOs, investors, and policymakers who contribute to teaching and institution building.

Masters’ Union’s flagship postgraduate program has recorded the highest average salary among MBA-equivalent programs in India, with graduates placed at firms such as Bain & Company, Boston Consulting Group, Google, and Microsoft. The institution has also built one of the country’s strongest student startup ecosystems,



with 10+ students pitching on Shark Tank India and 20+ students raising external funding for their ventures, alongside several successful creators and internet entrepreneurs.

About the Role

As Academic Program Manager – Academic Operations, you will own the end-to-end execution of academic program while leading a high-performing team of Assistant Program Managers and Academic Coordinators to deliver operations at scale. This role requires a strong blend of execution excellence, process rigor, and people leadership, with a focus on academic quality, student experience, and operational efficiency.

Specifically, this role will involve

- Owning end-to-end academic program management, including scheduling, calendar planning, and term closures.
- Ensuring LMS readiness, course structure accuracy, and seamless session execution across all active program.
- Identifying risks proactively and driving resolution before they impact students or faculty.
- Ensuring compliance with academic policies and codes of conduct to maintain student discipline and accountability.
- Leading student NPS cycles and translating insights into concrete, trackable improvements.
- Leading a team of Assistant Program Managers and Academic Coordinators, establishing clear ownership, priorities,



and accountability frameworks.
- Driving team productivity, output quality, and adherence to turnaround times (TATs).
- Mentoring and developing team members through regular feedback cycles and structured capability-building initiatives.
- Embedding SOP discipline and a culture of process excellence across team functions.
- Collaborating with cross-functional teams and leadership to ensure seamless program delivery.
- Supporting the resolution of faculty scheduling and planning-related queries.
- Overseeing student-facing communications and escalations, ensuring clarity, consistency, and timely resolution.
- Championing academic policies and communication standards to deliver a high-trust student experience.
- Building, refining, and scaling SOPs, trackers, and workflows to support growing program complexity.
- Driving standardization and automation initiatives to improve team efficiency and scalability.

Ideal candidate will have

- 2-4 years of experience in Program Management, Academic Operations, or high-growth startups.
- Demonstrated experience in team management, with a strong focus on ownership and accountability.
- Strong stakeholder management skills, with the ability to work effectively with faculty, leadership, and cross-functional teams.
- Meticulous attention to detail and structured, first-principles problem-solving abilities.
- Proven ability to design processes, develop SOPs, and drive team-level execution discipline.
- The ability to thrive in fast-paced, high-ownership environments with evolving priorities.

📌 Senior Executive - Academics (Gurugram)
🏢 Shanti Informatics
📍 Gurugram