Role Overview

The Desktop Engineer will be responsible for providing technical support and maintenance to end-user systems, ensuring optimal desktop performance, and maintaining a high level of user satisfaction. The role involves installation, configuration, imaging, and troubleshooting of desktops, thin clients, and related devices within a Windows platform workplace. The ideal candidate will have hands-on experience in providing on-floor support, managing user accounts as an L1 administrator in Active Directory, and participating in shift and on-call support operations

Key Responsibilities

- Provide desktop support for end-user systems including installation, configuration, and troubleshooting of hardware, software, and operating systems.
- Perform imaging and deployment of Windows desktops, laptops, and thin clients.
- Manage and maintain user accounts, security groups, and permissions as an L1 admin in Active Directory.
- Deliver on-floor support to ensure quick resolution of user issues in a timely manner.
- Configure, monitor, and troubleshoot network connectivity on end-user devices.
- Support shift-based schedules and on-call rotations to ensure seamless IT service availability.
- Maintain documentation of incidents, resolutions, and standard operating procedures.




- Collaborate with other IT teams and vendors to resolve complex issues.
- Ensure compliance with IT policies and adherence to companys operational standards.

Required Skills & Qualifications

- Bachelors degree or diploma in Computer Science, Information Technology, or a related discipline.
- Minimum of 3 years of experience in desktop support or IT infrastructure support roles.
- Proven experience in installation, configuration, and troubleshooting of Windows operating systems.
- Strong knowledge of desktop imaging tools and deployment processes.
- Experience working with thin client environments and Virtual Desktop Infrastructure (VDI).
- Familiarity with Active Directory administration at L1 level.
- Proficient in hardware diagnostics and replacement of desktops, laptops, and peripherals.
- Knowledge of basic networking concepts (IP, DNS, DHCP).
- Ability to work in a shift-based environment and provide on-call support when required

Key Competencies

- Strong analytical and troubleshooting abilities.
- Good communication and interpersonal skills.
- Proactive team player with a customer-focused approach.
- High sense of responsibility and attention to detail.
- Adaptability to changing priorities and work requirements

📌 Desktop Support Engineer (Noida)
🏢 NLB Services
📍 Noida