- Handle international customer calls, emails, and chats to resolve their queries and concerns in a timely and professional manner.
- Provide accurate information on products/services to customers, addressing their needs and preferences.
- Identify opportunities for upselling/cross-selling relevant products/services based on customer feedback.
- Escalate complex issues to senior team members or supervisors when necessary.
Job Requirements :
- 1-8 years of experience in an International Voice Process (IVP) environment.
- Robust communication skills with excellent verbal fluency in English language.
- Ability to work effectively in a fast-paced environment with multiple priorities simultaneously.
- Proficiency in handling US voice processes is required.
📌 International Customer Service Representative (Mumbai)
🏢 Lumina Datamatics
📍 Mumbai
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.