Exp - 1-3 years of experience in telecalling, telesales, or customer service; FMCG experience will be preferred.
JD - We are looking for a proactive and confident Telecaller to support our sales and business development activities. The candidate will be responsible for contacting potential customers, following up with existing clients, generating leads, and promoting the company's FMCG products.
Key Responsibilities
- Make outbound calls to potential customers, retailers, distributors, and dealers.
- Promote the company's FMCG products and explain product features, pricing, and benefits.
- Generate leads and identify new business opportunities.
- Follow up with customers regarding product enquiries, orders, payments, and repeat purchases.
- Maintain customer databases, call records, and daily follow-up reports.
- Coordinate with the sales team to convert leads into sales.
- Build and maintain solid customer relationships.
- Achieve daily calling targets and assigned sales objectives.
- Handle customer queries professionally and escalate issues when required.