- Monitor and evaluate customer interactions to ensure high-quality service delivery.
- Develop and implement effective quality control processes to identify areas for improvement.
- Collaborate with team members to resolve customer complaints and concerns professionally.
- Analyze data and trends to identify patterns and areas for improvement in quality metrics.
- Provide coaching and feedback to team members on their performance and adherence to quality standards.
- Participate in continuous improvement initiatives to enhance overall quality of services.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
📌 Quality Analyst - Call Center - Bengaluru - J.P. Tech Park - JM
🏢 Tata Capital
📍 Bengaluru
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