The employee will be responsible for activities including:
- Coordinating with the hospital team and patients for assigned cases.
- Moving around the hospital to coordinate with relevant hospital departments and collect required information and documents.
- Explaining the applicable process to patients clearly, including the documents/information required and the next steps.
- Collecting required patient, insurance, claim, KYC and other supporting documents.
- Following up with patients and hospital staff for missing or incomplete documents.
- Coordinating with the internal team through WhatsApp, phone calls and other approved communication channels for case updates, approvals, queries and document requirements.
- Providing timely updates to the internal team regarding patient status, hospital coordination, pending documents, and case developments.
- Preparing and securely couriering required physical documents to the Head Office and following up on their delivery.
- Assisting with insurance/claim forms and related documentation when required, including helping patients complete required information and obtain signatures.
- Coordinating with the hospital team regarding admission, treatment, discharge, and other case-related requirements, as applicable.
- Following up on pending approvals, queries and documentation and escalating delays or exceptional cases.
- Maintaining required case updates in the designated internal system/ERP and communication channels.
- Travelling to another hospital or location when required for business or case-related activities.