Who are we

Fulcrum Digital is an agile and next-generation digital accelerating company providing digital transformation and technology services right from ideation to implementation. These services have applicability across a variety of industries, including banking & financial services, insurance, retail, higher education, food, health care, and manufacturing.

The Role

- Plan, manage, and oversee all aspects of a Production Workplace for Big Data Platforms.

- Define strategies for Application Performance Monitoring, Optimization in Prod environment

- Respond to Incidents and improvise platform based on feedback and measure the reduction of incidents over time.

- Ensures that batch production scheduling and process are accurate and timely.

- Able to create and execute queries to big data platform and relational data tables to identify process issues or to perform mass updates, preferred.

- Performs ad hoc requests from users such as data research, file manipulation/transfer, research of process issues, etc.

- Take a holistic approach to problem solving, by connecting the dots during a production event through the various technology stack that makes up the platform, to optimize meantime to recover.

- Engage in and improve the whole lifecycle of servicesfrom inception and design, through deployment, operation and refinement.

- Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns.

- Support services before they go live through activities such as system design consulting, capacity planning and launch reviews.





- Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead in DevOps automation and best practices.

- Maintain services once they are live by measuring and monitoring availability, latency and overall system health.

- Scale systems sustainably through mechanisms like automation and evolving systems by pushing for changes that improve reliability and velocity.

- Work with a global team spread across tech hubs in multiple geographies and time zones.

- Ability to share knowledge and explain processes and procedures to others.

Requirements

- Support day-to-day operations of Hadoop and Big Data platforms including HDFS, Nifi, YARN, Hive, Spark, Kafka, and ZooKeeper in non-prod and prod environments.

- Perform routine cluster administration tasks such as service restarts, monitoring, log analysis, and basic troubleshooting.

- Assist with Spark and Kafka pipeline support, issue triage, and incident resolution under guidance from senior engineers.

- Cloud platforms (AWS, Azure, PCF)

- Programming and scripting (Python, Go, Bash)

- Monitoring and observability tools

- DevOps and CI/CD practices

- Incident response and troubleshooting

- Execute standard operating procedures for upgrades, patching, certificate renewals, and access provisioning.

- Use Unix/Linux skills (shell scripting, process analysis, filesystem troubleshooting) to resolve platform issues.

- Contribute to automation efforts using Jenkins, Chef and/or Ansible, following existing playbooks and patterns.

- Work closely with application teams to onboard workloads and ensure adherence to platform standards.

📌 Site Reliability Engineer (Pune)
🏢 Fulcrum Worldwide Software
📍 Pune