- Manage daily operations of the service department, ensuring efficient delivery of services to customers.
- Oversee a team of technicians and engineers, providing guidance on technical issues and performance management.
- Develop and implement strategies to improve customer satisfaction, retention, and revenue growth through effective communication with clients.
- Collaborate with other departments (sales, marketing) to identify opportunities for upselling/cross-selling services.
Job Requirements :
- 10-22 years' experience in area/regional service management or similar role in industrial equipment/machinery industry.
- Proven track record in managing teams and delivering high-quality services to customers.
- Robust understanding of mechanical engineering principles applied in industrial settings; ability to troubleshoot complex problems.
📌 Service Manager (Nagpur)
🏢 Paradigm Ventures
📍 Nagpur
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