- Handle customer inquiries, resolve issues, and provide solutions via phone calls.
- Process customer requests for product information, orders, returns, and exchanges.
- Maintain accurate records of all interactions with customers using CRM software.
- Escalate complex issues to senior representatives or supervisors when necessary.
Job Requirements :
- 0-3 years of experience in a call center setting or related field.
- Excellent communication skills with the ability to handle high-pressure situations.
- Proficiency in handling multiple tasks simultaneously while maintaining attention to detail.
- Basic knowledge of computer applications such as Microsoft Office Suite.
📌 Customer Service Representative (Pune)
🏢 SolarSquare Energy
📍 Pune
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