- Date: 23 October 2026
- Reporting Time: 11.30 AM
- Venue: Santa Cruz Basilica Parish Hall - Fort Kochi
- Documents to be carried: Resume, ID Proof (Aadhar card)
Customer Support - Voice
- Be the primary point of contact for our Business-to-Business customers through calls and email.
- Provide timely, accurate, and qualified support while maintaining service-level agreements (SLAs).
- Take full ownership of each interaction with proactive problem-solving and excellent customer service.
- Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light.
- Maintain customer records and call documentation in our systems with precision.
- Meet performance metrics such as quality, productivity, attendance, and first-contact resolution.
- Suggest process improvements and flag recurring customer issues through proper channels.
📌 Walk-in || Customer Support Associate - Kochi - 23 October
🏢 Sutherland Global Services Private
📍 Kochi
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