At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world's most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D; and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.
Your Role
- Lead and manage P1/P2 Major Incidents, ensuring quick service restoration and minimal business impact.
- Drive Major Incident Bridges by coordinating cross-functional support teams.
- Provide timely and accurate stakeholder communication and executive updates during incidents.
- Ensure complete incident documentation, RCA tracking, and governance compliance.
- Identify recurring issues and drive continuous service improvement through incident trend analysis.
Your Profile
- Total Experience Required:12-14 Years Only
- Strong ITIL Incident Management experience within IT Operations environments.
- Hands-on expertise with ITSM tools such as ServiceNow, Remedy, or similar platforms.
- Positive understanding of Application Support, Infrastructure, and Cloud Operations.
- Excellent communication, escalation management, stakeholder handling, and decision-making skills.
- Ability to lead teams effectively during high-pressure Major Incident scenarios; ITIL Foundation certification preferred.