Position: CRM (Customer Relationship Manager)

Company: CEE ENN PROMOTERS & DEVELOPERS

Location: Ludhiana, Punjab

Employment Type: Full-Time

About the Role:- CEE ENN PROMOTERS & DEVELOPERS is looking for a Customer Relationship Manager (CRM) to manage customer relationships throughout the property-buying journey, from booking and documentation to payment coordination, possession, and post-sales support...Female Candidate preferred.

Key Responsibilities: -

- Customer Relationship ManagementMaintain strong and skilled relationships with customers.
- Communicate with customers regarding their queries, requirements, and updates.
- Ensure a positive customer experience through timely and effective communication.

Customer Follow-Up: -

- Conduct regular follow-ups with customers regarding bookings, payments, documentation, and other requirements.
- Keep track of pending customer requests and ensure timely follow-up.
- Maintain proper records of customer interactions and follow-ups.

Query & Complaint Handling:-

- Respond to customer queries and concerns professionally.
- Understand customer issues and coordinate with the concerned team for resolution.
- Follow up until customer concerns are properly addressed.

Customer Records & CRM Management:-





- Maintain accurate and updated customer information in the CRM system.
- Update customer interactions, follow-ups, requests, and status regularly.
- Prepare basic customer follow-up and status reports when required.

Performance Expectations: -

- Maintain timely and consistent customer follow-ups.
- Ensure accurate and updated CRM records.
- Respond to customer queries professionally and within the expected timeframe.
- Maintain strong customer relationships and a high standard of customer service.
- Ensure pending customer requests are properly tracked and followed up.

Eligibility & Experience: -

- Graduate in any discipline.
- 2–5 years of experience in CRM, customer relationship management, customer service, or real estate is preferred.
- Freshers with good communication skills and a customer-focused approach may also be considered.
- Good knowledge of MS Office and CRM software will be an advantage.

Key Skills: -

Customer Relationship Management | Customer Handling | Communication | Follow-Up | CRM Management | Complaint Handling | Coordination | MS Office

Interested Candidates can share resume at "[email protected]" or What'a App resume at "+91-(phone hidden)".

📌 Customer Relationship Manager (Ludhiana)
🏢 PetPro
📍 Ludhiana