- Provide technical support to customers through phone, email, or chat.
- Diagnose and troubleshoot hardware, software, and network-related issues.
- Resolve customer queries within defined service levels.
- Log, track, and update incidents in the ticketing system.
- Escalate unresolved issues to the appropriate support teams.
- Guide users through step-by-step solutions and troubleshooting procedures.
- Maintain accurate records of customer interactions and resolutions.
- Follow standard operating procedures and support guidelines.
- Ensure high levels of customer satisfaction through effective communication.
- Collaborate with internal teams to resolve technical issues efficiently.
- Stay updated on products, tools, and technical support processes.
- Meet productivity, quality, and customer service targets.
- Work in rotational shifts, including weekends and night shifts if required.
📌 Technical Support Engineer (Pune)
🏢 Pi Square Technologies
📍 Pune
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.