Job Title: Customer Support Executive
Location: Chennai
Experience: Freshers / 02 Years
Salary: 1.5 LPA 2 LPA
Working Hours: 9:30 AM 6:30 PM
Weekly Off: Rotational Off
Employment Type: Full time
Job Description:
We are looking for a Customer Support Executive to join our team in Chennai. The candidate will be responsible for handling customer queries, resolving issues, and ensuring a positive customer experience.
Key Responsibilities:
- Handle customer queries through calls, emails, and chat.
- Understand customer concerns and provide appropriate solutions.
- Resolve customer issues professionally and within the required timeline.
- Follow up with customers to ensure satisfactory resolution.
- Maintain accurate records of customer interactions.
- Coordinate with internal teams for issue resolution.
- Achieve assigned customer service and performance targets.
- Escalate complex issues to the concerned team or supervisor.
Candidate Profile:
- Good verbal and written communication skills.
- Good customer-handling and problem-solving skills.
- Basic computer knowledge.
- Positive attitude and willingness to learn.
- Ability to work in a team environment.
- Freshers are welcome to apply.
- Candidates with customer support experience will be preferred.