Job Summary

We are seeking an experienced ServiceNow TSOM Architect to lead the design, architecture, and implementation of ServiceNow Technology Service Operations Management (TSOM) solutions. The ideal candidate will be responsible for defining scalable IT Operations architectures, driving observability and AIOps initiatives, and enabling proactive operations through ServiceNow TSOM modules.

This role requires strong technical leadership, hands-on architectural expertise, and the ability to work with enterprise stakeholders to transform IT Operations using ServiceNow best practices.

Responsibilities

- Define end to end ServiceNow TSOM architecture aligned to enterprise IT Operations strategy
- Design scalable and resilient solutions leveraging: ITOM Discovery, Service Mapping, Event Management, Operational Intelligence, Cloud Observability, AIOps capabilities
- Drive architectural decisions for hybrid, multi cloud, and on prem environments
- Lead and oversee implementation of TSOM solutions across large enterprise landscapes
- Define integration patterns with Monitoring tools (Splunk, Dynatrace, AppDynamics, Azure Monitor, AWS CloudWatch, etc.), CMDB data sources, Third party observability platforms
- Ensure CMDB health, governance, and data accuracy using Discovery and Service Mapping
- Act as Technical Authority for TSOM solutions and best practices
- Review and approve technical designs, configurations, and customizations
- Mentor developers, administrators, and consultants on TSOM architecture and standards
- Conduct technical workshops and design sessions with stakeholders




- Design and implement AIOps-driven event correlation and noise reduction
- Enable proactive operations through anomaly detection and predictive insights
- Optimize operational workflows using event rules, alerts, and automations
- Define TSOM governance, standards, and architectural guardrails
- Drive performance optimization, stability, and scalability of ServiceNow platform
- Ensure alignment with ServiceNow best practices and upgrade strategies
- Partner with IT leadership, operations teams, and business stakeholders
- Translate business requirements into technical solutions
- Support pre sales activities including solution design, estimations, and proposals
- Collaborate with Architects, Business analysts, Operations teams, Infrastructure teams
- Support Agile/Scrum delivery models.

Required Skills & Qualifications ServiceNow Expertise

- 8+ years of hands on experience with ServiceNow ITOM / TSOM
- Strong expertise in ITOM Discovery, Service Mapping, Event Management, Operational Intelligence, CMDB architecture & data modeling
- Experience with ServiceNow scripting (JavaScript, Glide APIs)

IT Operations & Monitoring

- Strong understanding of ITSM, ITOM, and IT Operations processes
- Enterprise monitoring and observability architectures
- Hybrid infrastructure, cloud, containers, and microservices




- Experience integrating ServiceNow with leading monitoring tools

Architecture & Design

- Proven experience as Architect / Lead Consultant on large scale ServiceNow programs
- Deep understanding of Distributed systems, Network, server, storage, and cloud technologies
- Strong documentation and design skills (HLDs, LLDs, architecture diagrams)

Soft Skills

- Excellent communication and stakeholder management skills
- Ability to influence senior leadership and technical teams
- Strong problem solving and analytical mindset

Certifications (Preferred / Mandatory)

- ServiceNow Certified Implementation Specialist - ITOM (Highly Preferred)
- ServiceNow Certified Technical Architect (CTA) - Preferred
- ITIL v3 or ITIL 4 certification
- Cloud certifications (AWS / Azure / GCP) - Preferred

Nice to Have

- Experience with ServiceNow Cloud Observability
- Exposure to DevOps and SRE practices
- Experience in large transformation or CMDB remediation programs
- Pre sales and proposal solutioning experience

Experience

- 7+ years of IT experience
- 3-5 years hands-on experience in ServiceNow development
- Experience working with CMDB, ITOM, TSOM, and TSM modules

Education

- Any degree in Computer Science

Key Deliverables

- Reliable and scalable ServiceNow platform solutions
- High-quality CMDB data with strong CI relationships
- Automated IT operations and event management workflows
- Telecom service operational efficiency improvements
- Well-documented and maintainable codebase

Location - Bengaluru, Chennai, Hyderabad, Pune

📌 ServiceNow Technical Architect (Hyderabad)
🏢 Shashwath Solution
📍 Hyderabad