CRM Executive – Customer Support & Telecalling

Company: Bhushan International
Location: Patna, Bihar
Job Type: Full-time | Work from Office
Experience: 0–2 Years
Qualification: Graduate / BBA / PGDM (Marketing preferred)
Salary: ₹18,000–₹20,000 per month during probation

Job Responsibilities

- Handle customer calls, enquiries, complaints and service-related requests.
- Make outbound calls for customer follow-ups and feedback collection.
- Register customer complaints and generate service requests in the CRM system.
- Track open, pending and closed customer calls and complaints.
- Coordinate with sales and service teams to ensure timely resolution.
- Maintain accurate customer databases, call logs and follow-up records.
- Update complaint status, resolution details and closure remarks in the CRM.
- Prepare daily call reports and customer complaint MIS.
- Follow up with customers to confirm resolution and satisfaction.

Required Skills

- Valuable verbal communication and telephone etiquette.




- Customer handling and complaint management skills.
- Basic knowledge of MS Excel and CRM software.
- Strong follow-up, coordination and record-keeping skills.
- Ability to communicate professionally with customers.

Working Conditions

Office-based role involving regular customer calling, complaint tracking, CRM data entry and coordination with internal departments.

Interested candidates meeting the above requirements are encouraged to apply.

Job Type: Full-time

Pay: ₹18,000.00 - ₹20,000.00 per month

Benefits:

- Cell phone reimbursement
- Health insurance
- Life insurance
- Provident Fund

Application Question(s):

- Do you have a Bike and valid Driving License ?
- Do you have a experience in Back End operations or in CRM Support ?
- Are you comfortable in our salary criteria ?
- How many years of experience do you have in CRM/Back end operations ?

Work Location: In person

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