As a Sr Customer Experience Qualified here at Honeywell, you will play a crucial role in driving operational excellence and enhancing the overall customer experience. This role will involve collaborating with cross-functional teams, senior managers, and directors to identify areas for improvement and implement strategies to optimize operational processes. In this role, you have a significant impact in driving operational excellence, improving customer satisfaction, and ensuring the organization delivers a world-class customer experience. Responsibilities

Key Responsibilities
• Collaborate with crossfunctional teams to identify areas for improvement in the customer experience
• Implement strategies and initiatives to optimize the customer experience
• Analyze customer feedback and data to identify trends and areas for improvement
• Develop and implement training programs to enhance the skills and knowledge of the customer experience team




• Monitor and track key performance indicators to measure the effectiveness of customer experience initiatives Qualifications YOU MUST HAVE
• 5 years of proven experience in driving operational excellence and process improvement initiatives.
• Strong analytical and problem-solving skills.
• Excellent project management and organizational skills.
• Ability to collaborate and influence cross-functional teams.
• Experience in customer experience management is preferred.
• Proficient in data analysis and reporting tools. WE VALUE
• Bachelor's degree in Business Administration or a related field (Master's degree preferred)
• Strong leadership and team management skills
• Ability to work in a fast-paced and dynamic environment.
• Innovative and solution-oriented mindset.
• Excellent interpersonal and relationship-building skills.
• Continuous learning and self-development mindset.

📌 Cust Exp Professional (India)
🏢 Honeywell
📍 India