• Handle travel bookings and related services using any major GDS (e.g., Amadeus, Sabre, Galileo).
• Process refunds, fares, and pricing accurately in accordance with company policies and airline guidelines.
• Apply understanding of different fare rules, routing types, and ticketing procedures to support customer requests.
• Engage with customers through email for query resolution, ensuring timely and professional communication.
• Build and maintain positive working relationships with customers while delivering exceptional service.
• Maintain high accuracy and productivity standards, ensuring error‑free work and adherence to SLAs.
• Participate in process improvement initiatives to enhance operational efficiency.
• Adapt to new processes and changes within a dynamic work environment with a willingness to learn. Responsibilities
• Handle travel bookings and related services using any major GDS (e.g., Amadeus, Sabre, Galileo).




• Process refunds, fares, and pricing accurately in accordance with company policies and airline guidelines.
• Apply understanding of different fare rules, routing types, and ticketing procedures to support customer requests.
• Engage with customers through email for query resolution, ensuring timely and qualified communication.
• Build and maintain positive working relationships with customers while delivering exceptional service.
• Maintain high accuracy and productivity standards, ensuring error‑free work and adherence to SLAs.
• Participate in process improvement initiatives to enhance operational efficiency.
• Adapt to new processes and changes within a dynamic work environment with a willingness to learn. Qualifications Graduate 1
- 3 Years

📌 Executive (Gurugram)
🏢 EXL
📍 Gurugram