Job Description
Summary
We are seeking a dedicated Customer Service Executive to manage voice-based support operations for clients in the US and Canada. This role is pivotal in ensuring high-quality client interactions, resolving inquiries efficiently, and maintaining robust customer relationships. The position demands a professional who can navigate complex service scenarios while consistently meeting productivity and quality benchmarks within an international voice environment.
Responsibilities

- Manage inbound and outbound voice calls for US and Canadian markets, addressing customer queries with professionalism and accuracy.

- Utilize strong problem-solving abilities to resolve technical or service-related issues promptly.

- Oversee customer relationship management activities to foster loyalty and satisfaction.

- Monitor and adhere to quality and productivity targets to ensure operational excellence.

- Maintain comprehensive records of customer interactions and support tickets.





- Deliver clear and effective communication in English to diverse international clientele.

RequirementsRequirements:

- Proven experience in US or Canada-based voice processes.

- Demonstrated proficiency in customer relationship management and support functions.

- Strong command of English communication skills suitable for international interactions.

- Ability to handle high call volumes while maintaining accuracy and efficiency.

- Competence in managing queries and ensuring timely resolution.

- Track record of meeting or exceeding quality and productivity metrics.

- Solid problem-solving capabilities to address customer challenges effectively.

Requirements
Good English communication skills. Customer service and problem-solving abilities. Willingness to work in rotational shifts. Positive attitude and basic computer knowledge.

📌 CUSTOMER SERVICE EXECUTIVE – VOICE PROCESS (India)
🏢 Vrinda International
📍 India