HIRING GREETINGS FROM AIONOS Role: Travel Operations Specialist Blended Process (Travel Domain)

Location:
Sector 32, Gurugram

Salary:
Up to 4.5 LPA CTC Mode: Work from Office

Experience:
Minimum 6 Months Language: Excellent English Roles & Responsibilities
* Handle blended operations involving customer interactions and backend air fulfillment/ticketing activities.
* Process airline ticket issuance, reissuance, revalidation, cancellations, exchanges, and refunds using Amadeus GDS.
* Manage full and partial ticket exchanges as per airline fare rules and policies.
* Handle voluntary and involuntary changes, schedule changes, and IRROPS cases.
* Create, retrieve, and modify PNRs for single and multiple passengers and sectors.
* Check fare rules, pricing, taxes, penalties, and applicable refund amounts.
* Process BSP/GDS refunds and support post-ticketing operations.
* Handle EMD issuance for ancillary services.
* Manage ticket amendments, rebooking requests,



and complex itineraries.
* Follow airline policies, process guidelines, and compliance standards while maintaining accuracy and service quality.
* Meet quality, productivity, and process targets. Required Skills Mandatory hands-on experience with Amadeus GDS Knowledge of PNR creation, pricing, and fare rules Experience in ticketing, refunds, cancellations, and exchanges Understanding of EMD issuance and ticket reissuance Knowledge of cryptic commands and GDS transactions Excellent verbal and written English communication skills Knowledge of BSP/ARC processes, ADM/ACM, and IRROPS will be an added advantage Comfortable with 5 days a week | Rotational shifts & week-offs. Night Shift: Cab facility provided Interested candidates can contact: Contact Person: Rukmani (phone hidden) Share your updated resume on WhatsApp.

📌 Blended Travel Operations Specialist (Gurugram)
🏢 AIonOS
📍 Gurugram