Position: Workforce Software Consultant – Offshore Support
Location:
Pan India Demonstrated hands-on experience in Workforce Software (WFS), with a focus on Time Management and the ability to independently provide configuration, troubleshooting, and production support closely supporting the onsite team. This role involves incident resolution, configuration support, and collaboration to ensure smooth workforce management operations.
Key Responsibilities
• Provide day-to-day offshore support for Workforce Software Time Management.
• Troubleshoot and resolve incidents, service requests, and data issues within SLAs.
• Perform configuration updates, testing, and validations in WFS.
• Assist onsite team with escalations, upgrades, and payroll-related time data issues.
• Document fixes, update SOPs, and contribute to the knowledge base.
• Work in a global delivery model, collaborating across time zones . Required Skills & Experience
• 5+ years of hands-on experience in Workforce Software (WFS) with focus on Time Management.
• Good knowledge of timekeeping, schedules, and absence/leave management.
• Experience with integration to Payroll/HR systems (ECP/ EC
- SuccessFactors).
• Robust troubleshooting and incident management skills.
• Effective communication and ability to coordinate with onsite teams. Preferred Qualifications
• Exposure to Australian payroll and compliance rules (advantageous). Familiarity with labor laws, union rules, or award interpretation