Company Description Megma Services Private Limited is a recognized web design, development, and digital marketing company known for delivering high-quality services to a diverse client base. The organization focuses on creating effective digital solutions that help businesses strengthen their online presence and customer engagement. A skilled and collaborative team drives its projects, emphasizing creativity, performance, and client satisfaction. Megma Services offers a professional work setting that values innovation, teamwork, and service excellence. Role Description The Account Manager – Loyalty Solutions role is a full-time, on-site position based in Mumbai. This role is responsible for managing client relationships for loyalty and customer engagement programs, serving as the primary point of contact for assigned accounts. Day-to-day activities include understanding client business objectives, coordinating the design and implementation of loyalty solutions, and ensuring timely delivery of campaigns and reports. The Account Manager will monitor program performance, analyze customer data and trends, and collaborate with internal teams such as marketing, design, and technical development to optimize solutions. The role also includes preparing presentations,



handling client queries, supporting renewals and upselling opportunities, and maintaining accurate documentation of account activities. Qualifications
• Experience in account management, client servicing, or customer success, preferably in loyalty, CRM, or digital marketing domains.
• Strong communication, presentation, and interpersonal skills, with the ability to build long-term client relationships.
• Ability to analyze program data, prepare reports, and derive actionable insights to improve loyalty performance.
• Organizational and time-management skills to handle multiple accounts, campaigns, and deadlines effectively.
• Understanding of digital marketing concepts, customer engagement strategies, and basic web technologies is an advantage.
• Bachelor’s degree in business, marketing, communications, or a related field, or equivalent practical experience.
• Proficiency with office productivity tools (such as spreadsheets, presentations, and CRM platforms).
• Demonstrated problem-solving mindset and willingness to collaborate with cross-functional teams on-site in Mumbai.

📌 Account Manager (Mumbai)
🏢 Nil
📍 Mumbai