Company Description Aachho is a contemporary ethnic fashion brand that showcases handcrafted, luxurious collections inspired by the royal heritage of Rajasthan. The brand brings together the rich diversity of Indian traditional colors, hand block prints, and patterns on a single platform. Aachho blends culture and fashion to create modern designs rooted in tradition, appealing to a wide, style-conscious community. Drawing inspiration from different Indian cities, the brand focuses on transforming timeless Rajasthani art into elegant, wearable clothing for today’s customers. Role Description The Customer Support Executive is a full-time, on-site role based in Jaipur. This role involves responding to customer inquiries across phone, email, chat, and social media, ensuring timely and accurate resolution of issues related to orders, deliveries, returns, and product information. The individual will manage online support tickets, maintain detailed records of interactions, and follow up to ensure customer satisfaction. Day-to-day responsibilities include troubleshooting basic technical or platform-related issues, coordinating with internal teams such as operations and warehouse for problem resolution, and proactively identifying recurring concerns to suggest process improvements.



The Customer Support Executive will also support customer feedback initiatives, uphold brand tone and communication standards, and contribute to creating a seamless buying experience. Qualifications
• Strong Customer Support and Customer Service skills, with the ability to handle high volumes of queries professionally.
• Experience in Online Support and managing digital communication channels for customer interactions.
• Ability to maintain and improve Customer Satisfaction through empathetic communication and solution-focused responses.
• Basic Technical Support capabilities to help customers navigate the website, order process, and common platform issues.
• Excellent verbal and written communication skills in English and Hindi.
• Prior experience in e-commerce, fashion, or retail customer support is preferred.
• Strong problem-solving skills, attention to detail, and ability to work in a fast-paced workplace.
• Comfort working on-site in Jaipur and collaborating closely with cross-functional teams.
• Graduate degree or equivalent experience in customer service, business, or a related field.

📌 Customer Support Executive (Jaipur)
🏢 Aachho
📍 Jaipur