Location:
Noida Shift: Night Shift only (fixed) — 6:30 PM to 3:30 AM or 5:30 PM to 2:30 AM
Experience:
0–3 years (Freshers with strong English communication may apply) Industry: eCommerce
About the Role
We are looking for a Customer Support Executive to handle inbound and outbound communication for our eCommerce operations. The role involves speaking directly with customers and vendors, resolving queries, and ensuring a smooth support experience across calls, email, and chat.
Key Responsibilities
• Handle inbound customer calls related to orders, returns, refunds, and general eCommerce queries
• Make outbound calls to customers and vendors for order updates, coordination, and issue resolution
• Manage customer queries over Email and Live Chat in a professional and timely manner
• Maintain accurate records of customer interactions and issue resolutions in the CRM/support tool
• Coordinate with internal teams (logistics, vendors, operations) to resolve customer complaints
• Ensure high customer satisfaction through clear, courteous, and solution-focused communication Requirements
• Excellent spoken English with a clear,
neutral accent (mandatory)
• Strong verbal and written communication skills
• Prior experience in a voice-based customer support/BPO role preferred (eCommerce experience is a plus)
• Must be able to manage own commute for night shift hours (no cab facility provided)
• Comfortable working fixed night shift timings — either 6:30 PM–3:30 AM or 5:30 PM–2:30 AM
• Basic computer proficiency; comfortable using email, chat tools, and CRM systems
• Ability to multitask and stay calm under pressure while handling customer concerns Good to Have
• Prior experience supporting international customers/vendors
• Familiarity with eCommerce platforms and order management systems Note: This is a night-shift-only role with no day shift option and no transportation/cab facility. Candidates should be able to independently manage their own commute.