- Lead the design and implementation of conversational banking solutions for customer onboarding, account services, payments, cards, and service requests.
- Design and implement API/Webhook-based integrations between CRM platforms, banking systems, chatbots, and virtual assistants.
- Implement AI, Copilot, and LLM-enabled customer service solutions to enhance customer experience and automate service interactions.
- Integrate chatbots, virtual assistants, and voice bots across digital banking channels.
- Define customer journeys, conversational workflows, and self-service experiences.
- Collaborate with business stakeholders, product teams, and technical teams to deliver digital banking initiatives.
- Ensure seamless integration between CRM platforms, digital channels, and backend banking systems.
- Support the delivery of scalable, secure, and customer-centric conversational banking solutions.