Job Description
You will act as the primary point of contact between operations and internal client services, driving operational design, delivery, and continuous improvement. This role ensures high-quality, timely client deliverables, operational excellence, and team engagement while fostering innovation and automation.
Key Responsibilities
- Client Solutioning & Stakeholder Management
- Serve as the front-facing contact for client operational queries, ensuring accurate and timely delivery.
- Collaborate with cross-functional teams to manage projects and deliver client commitments.
- Proactively communicate risks, delays, and solutions to stakeholders.
- Drive quality improvement initiatives (Root Cause Analysis, Operational Excellence programs).
Process Excellence & Automation
- Define, document, and monitor processes, ensuring compliance and continuous improvement.
- Identify automation opportunities and implement efficiency enhancements.
- Partner with statistical and market data teams to improve data quality and standardization.
Project & Quality Management
- Scope project requirements accurately and manage stakeholder expectations.
- Prepare and track KPIs for on-time delivery and data accuracy.
- Support deployment of new initiatives and ensure effective implementation.
Team Leadership
- Lead and develop a team of analysts/specialists, fostering engagement and performance.
- Allocate resources effectively, monitor KPIs, and act as an escalation point.
- Coach team members, identify talent, and manage performance improvement plans.
Qualifications
- Bachelor’s/Master’s degree.
- Minimum 4–5 years of experience in operations with proven leadership skills.
- Solid communication and stakeholder management skills.
- Analytical mindset with problem-solving ability.
- Exposure to process improvement methodologies and project management.
- Technical familiarity with tools like Power BI and automation platforms.
- Fluency in English; additional languages are a plus.
Competencies
- Leadership and People Management.
- Stakeholder Engagement.
- Process Optimization and Automation.
- Analytical Thinking and Problem Solving.
- Project Management and Delivery.
- Communication and Collaboration