We are looking for an IT Desktop Support / Service Desk professional to provide technical support to end users, troubleshoot hardware and software issues, and ensure smooth IT operations. The candidate will be responsible for incident management, user support, system administration, and maintaining IT assets while delivering excellent customer service.

Key Responsibilities

- Provide Level 1 / Level 2 technical support for desktops, laptops, printers, and peripherals.
- Diagnose and resolve hardware, software, network, and operating system issues.
- Support Windows 10/11 environments and Microsoft Office 365 applications.
- Handle incidents, service requests, and problem tickets through ticketing tools (ServiceNow, Remedy, JIRA, etc.).
- Configure, install, and troubleshoot desktops, laptops, printers, scanners, and mobile devices.
- Manage user accounts, password resets, and access requests through Active Directory.
- Support Outlook, Teams, OneDrive, VPN, and remote access solutions.
- Monitor and maintain IT assets, software licenses, and inventory records.




- Coordinate with vendors and internal teams for issue resolution and hardware replacement.
- Perform system upgrades, patch installations, and software deployments.
- Follow ITIL processes for Incident, Request, and Change Management.
- Provide remote support to users across multiple locations.

Required Skills

- Solid knowledge of Windows Operating Systems (Windows 10/11).
- Hands-on experience with Microsoft Office 365.
- Experience with Active Directory, DNS, DHCP, and Group Policy.
- Understanding of networking concepts (TCP/IP, LAN/WAN, VPN, Wi-Fi).
- Experience with ticket management tools such as ServiceNow, Remedy, or JIRA.
- Knowledge of hardware troubleshooting and peripheral support.
- Good understanding of remote support tools.
- Excellent problem-solving and communication skills.

Key Skills Desktop Support | Service Desk | Windows Administration | Office 365 | Active Directory | ServiceNow | Hardware Troubleshooting | Networking | VPN Support | Outlook | Microsoft Teams | SCCM | Intune | ITIL | Remote Support | Incident Management

📌 Desktop Support Engineer (Gurugram)
🏢 Artech Infosystem Private
📍 Gurugram