Shift: Night Shift only (fixed) — 6:30 PM to 3:30 AM or 5:30 PM to 2:30 AM
Experience: 0–3 years (Freshers with strong English communication may apply)
Industry: eCommerce
About the Role
We are looking for a Customer Support Executive to handle inbound and outbound communication for our eCommerce operations. The role involves speaking directly with customers and vendors, resolving queries, and ensuring a smooth support experience across calls, email, and chat.
Key Responsibilities
- Handle inbound customer calls related to orders, returns, refunds, and general eCommerce queries
- Make outbound calls to customers and vendors for order updates, coordination, and issue resolution
- Manage customer queries over Email and Live Chat in a professional and timely manner
- Maintain accurate records of customer interactions and issue resolutions in the CRM/support tool
- Coordinate with internal teams (logistics, vendors, operations) to resolve customer complaints
- Ensure high customer satisfaction through clear, courteous, and solution-focused communication
Requirements
- Excellent spoken English with a clear,
neutral accent (mandatory)
- Solid verbal and written communication skills
- Prior experience in a voice-based customer support/BPO role preferred (eCommerce experience is a plus)
- Must be able to manage own commute for night shift hours (no cab facility provided)
- Comfortable working fixed night shift timings — either 6:30 PM–3:30 AM or 5:30 PM–2:30 AM
- Basic computer proficiency; comfortable using email, chat tools, and CRM systems
- Ability to multitask and stay calm under pressure while handling customer concerns
Good to Have
- Prior experience supporting international customers/vendors
- Familiarity with eCommerce platforms and order management systems
Note: This is a night-shift-only role with no day shift option and no transportation/cab facility. Candidates should be able to independently manage their own commute. Job Types: Permanent, Full-time
Education
- Higher Secondary(12th Pass) (Preferred)
Experience:
- Total work: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Language:
- English (Preferred)
- Work Location: In person
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