- Strong understanding of Terms of Business Agreements (TOBA). ·
- Knowledge of broker onboarding, management, and renewal processes. ·
- Manage end-to-end broker onboarding and setup activities. ·
- Support Delegated Authority business, including Cover holders, Binders, and Binding Authorities ·
- Assist with Cover holder and Broker Management processes, annual reviews, and monitoring activities.
- Knowledge of Cover holders, Binders, and Binding Authorities. ·
- Experience with compliance reviews, due diligence, and regulatory validation activities. ·
- -Knowledge of Lloyd's regulatory and governance requirements. ·
- - Candidates with exposure to any of the System Knowledge should be given preference- Lloyd’s Atlas, DCOM, DAM, FCA
- Understanding of the Bordereaux management & uploading/extracting documents from client systems, interpret necessary information for completing assigned tasks
- Contact relevant parties to obtain missing information (as necessary)
- Responsible to handle high volume of transactions and identify scenarios demanding escalation to supervisor to avoid any escalations/complaints
- Experience in MI and Reporting
- Floor support to new hires and mentoring them wrt query handling
Working with QA team on escalations
Responsibilities
- Manage teams and ensure service level targets are met
- Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements.
- Risk Identification and mitigation skills
- Drive best practice/ idea sharing
- Analytical skills and time management
- Proficient in working with Quality team and provide RCA on escalations
- Provide coaching and feedback to team members to enable them to improve their performance
- Assist current hires such that they are productive on the floor in the shortest possible time frame
- Client interaction and dashboard presentation
- Ensure compliance with internal policies and procedures, external regulations, and information security standards.
- Effectively manage queue and balancing of work loads
Qualifications
Graduate with at least fifteen (15) years of education
- Minimum 1 - 3 years of relevant work experience for Assistant Manager
- Candidates should have at least one year of supervisory experience for Assistant Manager