Job Responsibilities: - • Gathered and analyzed business requirements from stakeholders and converted them into functional specifications. • Worked closely with development, testing, and support teams to ensure smooth project delivery. • Coordinated with clients and internal teams for requirement gathering, gap analysis, and solution design. • Prepared process flows, and business documentation. • Managed API Banking and application support activities for banking applications. • Monitored incidents, tracked issues, and ensured timely resolution within SLA timelines. • Participated in UAT, and production deployment activities. • Conducted impact analysis and change management for new enhancements and releases. • Supported troubleshooting of application, server, and integration-related issues. • Collaborated with cross-functional teams for deployment, testing, and production support. • Maintained regular communication with stakeholders and provided project status updates.
• Assisted in process improvement initiatives to enhance system performance and operational efficiency. • Mentored junior team members and supported knowledge-sharing sessions. • Worked in Agile/Scrum environment and participated in sprint planning and review meetings. • Knowledge in creation and configuration of cluster load balancing and high availability. • Involved, worked in setting up multiple environments on various platforms. • Participating on DR drill to move application from Production setup to DR setup as part policy. • Troubleshooting, load balancing, deploying applications, performance improvement, interacting closely with clients, development, business and interfacing teams. • Credits include excellent communication skills, multi-task projects, zeal to learn and work on new technologies. • Help team to solve technical challenges and ensure in time delivery • Mentor recent team members, or