- Provide first-level technical support to end-users (onsite/remote)
- Install, configure, and troubleshoot desktops, laptops, printers, and peripherals
- Handle operating system issues (Windows 10/11, basic Linux/Mac knowledge is a plus)
- Manage user accounts, password resets, and access issues (Active Directory)
- Support basic network connectivity issues (LAN/Wi-Fi/VPN)
- Install and configure standard applications (MS Office, Outlook, Teams, etc.)
- Log and track incidents using ticketing tools and ensure timely resolution
- Coordinate with L2/L3 teams for complex issues
- Maintain IT asset inventory and documentation
- Ensure compliance with IT policies and security guidelines
this is an oncall position and employee should be comfortable in travelling multiple locations
📌 Associate Engineer- Desktop Support (Chennai)
🏢 3i Infotech
📍 Chennai
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