Responsibilities
Effective communicator and storyteller that can communicate complex concepts in a manner that creates enthusiasm and alignment for the proposed North Star future state experiences
Iteratively design using vibe coding tools, move work into VS Code, and merge it with existing projects
Use and contribute to a prescribed design system and patterns (e.g., content templates, icons, form design, user-interface [UI] controls, navigation models, design trends)
Conceptualize and deliver artifacts at various levels of fidelity
Create a variety of visual design documents including storyboards, creative briefs, wireframes, journey maps, customer jobs and scenarios, task flows, and personas to support designs for customer experiences, from concept to delivery
Provide research leadership by shaping lightweight research plans, identifying the right questions and methods, guiding synthesis, and helping the team connect findings to strategic design decisions.
Build connections and partnerships to deliver a persuasive outside-in customer-centric approach to enable a connected experience delivered at scale
Support team in developing a synthesis of customer insights and compare with data to identify larger issues that may not be apparent for customer desires
Ability to clearly and succinctly present possible solutions outside of the designated design space
Use digital and physical tools to demonstrate design to stakeholders and then gauge customer perceptions
Review and validate work with peers, stakeholders, and customers to maintain open communication
Ability to see things from various altitudes and communicate holistic solutions




Demonstrated experience with leveraging insights from a wide variety of research methods (e.g., interviewing, surveys, foundational, quantitative, qualitative, etc.)
Hands-on experience designing and supporting remote workshops
Expertise in Customer Experience Design and Design Thinking

Qualifications
Required/Minimum Qualifications
Bachelor's Degree in Industrial Design, Product Design, Human Computer Interaction, or related field AND 8+ years' experience working in product or service design
o OR Master's Degree in Industrial Design, Product Design, Human Computer Interaction, or related field AND 6+ years' experience working in product or service design
o OR equivalent experience (e.g., experience using design thinking to solve problems)
Proficiency in a variety of design tools such as Lovable, VS Code, Vibe Hub, Git Hub, Figma, Photoshop, Illustrator, and/or Sketch
3 4+ years of hands-on primary UX research experience, including planning and conducting customer or user interviews
Demonstrated ability to independently gather user context with minimal oversight and apply those insights to design strategy and execution
Must be able to work at least 2 hours per day (Mon-Thurs) to overlap with U.S. MT time zones (i.e. 8:30-10:30 pm IST)

Additional or Preferred Qualifications
5+ years' experience shipping products and/or delivering to customers as a result of an end-to-end design process
Design Thinking Certification from an accredited institution. (e.g.: IDEO, IBM, Stanford, Luna, Forrester, and a variety of university programs)
3+ years conducting 1:1 research interviews
5+ years designing, planning, and facilitating live and virtual Design Thinking workshops
3+ year(s) relevant domain experience within technology sector and enterprise (B2B) customers

📌 Product Designer 5 (India)
🏢 TRIGENT SOFTWARE PRIVATE
📍 India