Role: Application Support Engineer

Shift Timings: Night Shift 4:30 PM to 2:30 AM
Number of Resources: 1
Project Location: Bengaluru

As MS Windows Desktop Support Engineer, the candidate should be responsible for ensuring all incidents and outages are closed in a timely manner, properly documented, tracked, and resolution occurs.

Roles & Responsibilities:
- Manage Incident, Issues and Outage management, Investigation, and restoration.
- Collaborate with cross-functional teams to ensure timely resolution of issues.
- Ensure compliance with IT policies, procedures, and standards are followed.
- Proactively identify opportunities to improve processes, systems, and tools to enhance the efficiency of IT support.
- Coordinate with external vendors and service providers for hardware/software maintenance, and support as needed.
- Provide operational support role in a multi-shift 24/7 and should be able to work across various shifts.





Professional & Technical Skills:
- Excellent communication and Collaboration skills.
- Must Have Skills: Knowledge in Microsoft Windows & Cloud Management.
- Solid knowledge of hardware, software, and networking concepts.
- Good To Have Skills: Knowledge Microsoft 365 and Network Infrastructures.
- Good to have Certifications such as Microsoft Certified Professional (MCP) or Cloud are a plus.
- Strong problem-solving skills and a customer-centric approach to IT support.
- Knowledge in troubleshooting technical issues and providing timely solutions.

Qualifications:
- The ideal candidate will possess a strong educational background in computer science or a related field.
- Work from Office & in multiple Shifts

📌 Application Support Engineer (India)
🏢 TRIGENT SOFTWARE PRIVATE
📍 India