A. Residential Common Area Housekeeping

- Ensure cleanliness and upkeep of entrance lobbies, lift lobbies, corridors, staircases, passageways, common washrooms and other designated common areas.
- Monitor housekeeping standards across residential towers, podiums, parking areas and other common facilities as per the assigned scope.
- Conduct routine inspections to ensure floors, glass surfaces, furniture, fixtures and other touchpoints are maintained to the prescribed standards.
- Ensure proper cleaning of high-touch surfaces, including lift buttons, door handles, handrails and access points.
- Coordinate with the engineering team for cleaning-related issues requiring technical intervention, including seepage, leakages, damaged fixtures and drainage concerns.
- Ensure effective waste collection, segregation and disposal in accordance with site procedures.

B. Clubhouse Housekeeping Operations

- Maintain high standards of cleanliness and presentation across the clubhouse, including reception areas, lounges, multipurpose halls, indoor activity areas and other resident amenities.
- Ensure regular cleaning and sanitisation of gymnasiums, fitness studios, indoor sports facilities and associated areas, wherever applicable.
- Monitor cleanliness of swimming pool deck areas and associated facilities, in coordination with the designated team.
- Ensure clubhouse washrooms, changing rooms, lockers and shower areas are cleaned and maintained at defined frequencies.
- Ensure readiness of banquet halls, party areas and multipurpose spaces before and after resident events, bookings and activities.
- Monitor cleanliness of furniture, upholstery, mirrors, glass partitions, decorative elements and other clubhouse assets.
- Coordinate with the clubhouse and recreation teams to ensure housekeeping support is available during peak hours, events and special activities.

C. Manpower Supervision and Deployment

- Allocate daily duties to housekeeping associates based on the approved deployment plan and operational requirements.
- Monitor attendance, grooming, punctuality,



productivity and discipline of housekeeping staff.
- Ensure adequate manpower deployment across residential towers, common areas and clubhouse facilities.
- Conduct daily briefings and communicate cleaning schedules, special assignments and priority areas to the team.
- Monitor staff performance and provide on-the-job guidance to maintain the required service standards.
- Report absenteeism, manpower shortages and performance-related concerns to the reporting manager.

D. Cleaning Equipment, Chemicals and Consumables

- Ensure the safe and correct use of housekeeping machines, tools, cleaning chemicals and consumables.
- Monitor stock levels and maintain records of housekeeping materials issued and consumed.
- Ensure all chemicals are properly labelled, stored and used in accordance with prescribed dilution ratios and safety data sheets.
- Monitor the condition and upkeep of housekeeping equipment and coordinate preventive maintenance or repairs.
- Minimise wastage and ensure optimum utilisation of consumables and other departmental resources.

E. Quality Control and Compliance

- Conduct scheduled inspections of residential common areas and clubhouse facilities using prescribed checklists.
- Maintain cleaning schedules, inspection records, attendance sheets, material consumption records and other operational documentation.
- Ensure compliance with housekeeping SOPs, hygiene standards, safety procedures and site-specific quality benchmarks.
- Identify deficiencies during inspections, assign corrective actions and ensure timely closure.
- Maintain records of recurring complaints and implement corrective measures to prevent repetition.
- Support internal audits,



quality assessments and management inspections.

F. Resident Experience and Complaint Management

- Respond professionally to housekeeping-related complaints and service requests raised by residents, the helpdesk or the facility management team.
- Ensure complaints are attended to within the defined turnaround time and closure is communicated to the concerned team.
- Coordinate with the helpdesk, security, engineering and clubhouse teams to resolve service issues.
- Maintain professional conduct, confidentiality and a resident-centric approach at all times.
- Support special housekeeping requests related to resident events and approved clubhouse bookings.

G. Health, Safety and Workplace

- Ensure housekeeping associates follow prescribed personal protective equipment (PPE) requirements and safe work practices.
- Ensure wet-floor signage and other safety precautions are used during cleaning activities.
- Prevent unsafe storage or handling of chemicals and cleaning equipment.
- Report accidents, unsafe conditions, pest sightings, spillages and other potential hazards to the concerned department.
- Ensure housekeeping stores and equipment rooms remain clean, organised and secure.
- Support pest-control activities, deep-cleaning programmes and other site hygiene initiatives.

4. Key Performance Indicators (KPIs)
- Housekeeping quality audit scores for residential common areas and clubhouse.
- Compliance with daily cleaning schedules and inspection checklists.
- Timely closure of housekeeping complaints within defined turnaround times.
- Reduction in repeat complaints and recurring housekeeping deficiencies.
- Manpower attendance, deployment efficiency and productivity.
- Compliance with equipment maintenance, chemical handling and safety procedures.
- Optimum utilisation of housekeeping consumables and control of material wastage.
- Readiness of clubhouse facilities before and after scheduled events.
- Compliance with housekeeping SOPs and reporting requirements.

📌 Housekeeping Executive (India)
🏢 Lodha Developers
📍 India