Job Description:

Job Description: Customer Care Executive

Experience: 2 Years
Department: Customer Support / Customer Service

Gender : Female

Location :Delhi

Job Summary

We are looking for a customer-focused and proactive Customer Care Executive to handle customer queries, resolve complaints, and ensure a positive customer experience. The ideal candidate should have excellent communication skills, a patient approach, and strong problem-solving abilities.

Key Responsibilities

- Handle customer queries through phone calls, emails, live chat, and social media.
- Provide accurate information about products, services, orders, and delivery status.
- Resolve customer complaints promptly and professionally.
- Maintain customer interaction records and update CRM systems.
- Coordinate with internal teams to resolve customer issues and escalations.
- Follow up with customers to ensure timely resolution and satisfaction.
- Handle order management, returns, refunds, and exchange-related queries.
- Identify recurring customer issues and suggest process improvements.





Required Qualifications & Skills

- Minimum 2 years of experience in customer service or customer support.
- Experience in FMCG, D2C, e-commerce, or a similar industry is preferred.
- Excellent verbal and written communication skills in English and Hindi.
- Basic computer knowledge and proficiency in MS Office.
- Familiarity with CRM tools and customer support platforms.
- Strong problem-solving, interpersonal, and customer-handling skills.
- Ability to remain calm, patient, and professional under pressure.

Preferred Experience

- Prior experience in call centers, BPOs, e-commerce, or D2C brands.
- Knowledge of order processing, delivery tracking, returns, refunds, and exchanges.
- Ability to manage multiple customer queries efficiently.

Ideal Candidate: A customer-oriented qualified who can handle queries effectively, resolve issues within defined timelines, and maintain high customer satisfaction.

📌 Customer Care Executive (Delhi)
🏢 Kaapro Management Solutions
📍 Delhi