Job Description
Job Title –Customer Service Manager
- Loan Center Business Unit
- Retail Banking Function
- Customer Experience Job Purpose: The primary responsibility is to esure all the customers are attended to and resolution is given within defined TAT Roles &
Responsibilities:
'1. Productivity 2. Maintaining Service Quality 3. Average Handling Time 4. First Contact Resolution 5. Maintaining TAT for all customer requests 6. Xsell 7. Channel MIgratioin to alternate channels Educational
Qualifications:
Graduate
- Any Post Graduate
- Any
Experience:
NA
📌 Customer Service Manager-Loan Centre (Bengaluru)
🏢 IDFC FIRST Bank
📍 Bengaluru
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.