Digitron India Pvt. Ltd. is looking for a proactive and technically skilled AMC Manager to lead and manage all Annual Maintenance Contract (AMC) operations. The role involves overseeing service delivery, coordinating with field teams, ensuring client satisfaction, and maintaining high system uptime through effective maintenance planning and execution.

Key Responsibilities
Plan and manage daily AMC operations, including site visits, service execution, and reporting
Coordinate with engineers, clients, and internal teams to ensure smooth and timely task execution
Provide remote technical support and troubleshooting guidance to field engineers
Manage team allocation, scheduling, and recruitment based on operational needs
Ensure service delivery aligns with defined SLAs and client expectations
Monitor performance and implement improvements to enhance service quality
Maintain accurate records of service reports, documentation, and operational expenses
Act as a key point of contact for clients and ensure strong relationship management
Collaborate with internal stakeholders to streamline AMC processes and operations

Qualifications & Skills
BE / Diploma in Electronics & Communication, Computer, Electrical, or IT Engineering




Hands-on experience with security systems (CCTV, IP Cameras, Access Control)
Robust knowledge of networking concepts including OFC and wireless technologies (P2P, P2M)
Proficiency in configuring CCTV systems, NVRs, wireless links, and VMS platforms (e.g., Genetec)
Skilled in Microsoft Office, reporting, and documentation practices
Excellent communication skills in English, Hindi, and Gujarati
Robust leadership, coordination, and troubleshooting abilities

Work Schedule
Full-time | Monday to Saturday
Working Hours: 09:30 AM – 06:30 PM
Weekly Off: Sunday (Remote support may be required in case of critical issues)

Job Types: Full time, Permanent

Pay: ₹29,200.00 - ₹34,200.00 per month

Benefits:
Commuter assistance
Health insurance
Provident Fund

Ability to commute/relocate:
Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Preferred)

Education:
Diploma (Preferred)

Experience:
Security system: 3 years (Preferred)

Location:
Ahmedabad, Gujarat (Preferred)

Willingness to travel:
50% (Preferred)

Work Location: In person

📌 Amc Team Lead Ahmedabad (India)
🏢 DIGITRON INDIA
📍 India