We are looking for a Customer Relationship Executive (CRE) who will be responsible for maintaining strong customer relationships, handling customer communication, coordinating service-related activities, and ensuring a positive customer experience.
Key Responsibilities
Handle customer enquiries through calls, WhatsApp, and other communication channels.
Make follow-up calls to existing and prospective customers.
Coordinate with customers regarding service appointments and vehicle requirements.
Follow up with customers after service to collect feedback and ensure satisfaction.
Handle customer complaints and coordinate with the concerned departments for resolution.
Maintain accurate customer records and update CRM systems regularly.
Inform customers about service schedules, offers, campaigns, and dealership activities.
Conduct customer retention and follow-up activities.
Achieve assigned customer engagement and follow-up targets.
Coordinate with the Sales, Service, and Insurance teams as required.
Prepare daily/weekly reports on calls, follow-ups, appointments, and customer feedback.
Requirements
Minimum +2 / Diploma / Degree qualification.
Previous experience in Customer Relationship / Telecalling / Automobile / Service Industry is added advantage
Valuable communication and interpersonal skills.
Basic computer knowledge and familiarity with MS Excel.
Customer-oriented attitude with positive follow-up skills.
Ability to handle multiple customer interactions professionally.
Freshers with good communication skills can also apply.
What We Offer
Best in Industry Salary
Attractive Incentives
Professional work environment
Growth opportunities opportunities
Training and development support
Opportunity to build a career in the Automobile Industry