Welcome customers, visitors, and clients professionally.
Answer incoming telephone calls and respond to enquiries.
Receive customer samples and coordinate with laboratory staff for sample registration.
Maintain customer details, sample submission records, registers, and files.
Prepare quotations, invoices, receipts, and basic office documents as instructed.
Coordinate with laboratory personnel regarding sample status, testing progress, and report dispatch.
Communicate with customers regarding report collection, email dispatch, and pending payments.
Manage email correspondence and WhatsApp enquiries.
Maintain the reception area and ensure proper document filing.
Support administrative work, data entry, and daily reporting.
Maintain confidentiality of customer information, test results, and laboratory documents.