Role Overview

We are looking for a hands-on Senior Trainer to strengthen the product knowledge, sales capabilities,

communication skills and overall performance of our Domestic Counselling team.

The role will focus on making counsellors more effective at understanding student requirements,

recommending suitable colleges and courses, building student confidence, handling objections, maintaining

productive follow-ups and converting interested students into paid applications.

The selected candidate will work closely with Counselling Leadership, Team Managers, Quality and

Operations to identify performance gaps and address them through practical, outcome-driven training.

Key Responsibilities
Counselling Skills & Sales Training
Soft Skills & Communication Training
Product & Admissions Knowledge
Recent-Hire Induction & Certification
Call Quality & Performance Improvement
CRM & Application Process Training

Required Skills & Experience
Relevant experience in sales training, soft skills training, inside-sales enablement, education counselling





training or admissions training.
Robust facilitation, communication, presentation and classroom training skills.
Excellent verbal communication skills in English and Hindi, with the ability to coach teams on

communication effectiveness.
Strong understanding of interpersonal communication, empathy, active listening, skilled etiquette and

student engagement.
Practical understanding of counselling calls, objection handling, follow-ups and sales conversion.
Experience designing training modules, assessments, role plays and coaching interventions.
Comfort with CRM systems, Excel, PowerPoint and performance reporting.
Ability to work closely with business managers and coach counsellors individually.
Strong ownership, adaptability and willingness to spend time on the counselling floor.

Preferred: Experience training domestic higher-education counsellors on MBA, UG/PG admissions, college

selection and application processes.

📌 Senior Trainer Domestic Counselling Noida
🏢 Info Edge
📍 Noida