Company Description GMR Hyderabad Air Cargo & Aerospace Engineering Ltd. operates at the intersection of cargo handling and aerospace engineering within the agile aviation ecosystem in Hyderabad. The company focuses on providing reliable, efficient, and high-quality services to its partners and customers, supporting both domestic and international operations. Team members work in a fast-paced, safety-driven environment that values attention to detail and operational excellence. The organization offers opportunities to collaborate with diverse stakeholders and contribute to smooth, customer-centric aviation services.
Role Description The Customer Service Associate is a full time, on-site role based in Hyderabad, responsible for supporting customers and partners in day-to-day cargo and service operations. This role includes handling customer inquiries in person and over the phone, providing accurate information about services and procedures, and resolving issues promptly to ensure a positive customer experience. The associate will maintain professional phone etiquette, coordinate with internal teams to address customer requests, and document interactions in line with company standards.



Additional responsibilities include monitoring customer satisfaction, escalating complex issues when needed, and contributing to continuous improvements in customer service processes.
Qualifications
Solid customer-facing skills, including Customer Service and Customer Support capabilities.
Ability to enhance Customer Experience and maintain high levels of Customer Satisfaction.
Professional Phone Etiquette and clear, courteous communication skills.
Excellent spoken and written communication skills in English; additional local languages are an advantage.
Ability to work in a quick-paced, operational workplace with attention to accuracy and safety.
Problem-solving mindset and willingness to take ownership of customer issues until resolution.
Basic computer proficiency, including use of email, ticketing systems, and office applications.
Prior experience in aviation, logistics, cargo, or service-oriented industries is preferred but not mandatory.
Minimum of a high school diploma; a degree in business, hospitality, or related fields is an added benefit.

📌 Customer Service Associate Hyderabad
🏢 GMR Hyderabad Air Cargo & Aerospace Engineering
📍 Hyderabad