We are looking for a highly motivated Senior Associate to join the Resource Management Team. This role is ideal for professionals with Workforce Management, people management, stakeholder management, and operational excellence experience in a shared services or global delivery workplace. The individual will drive strategic initiatives, resource planning activities, operational improvements, and cross-functional projects while collaborating with global stakeholders and leadership teams.
Key Responsibilities
Support planning, execution, and monitoring of key projects and strategic initiatives.
Manage project schedules, resource allocation, deliverables, and escalation handling.
Drive operational excellence and process improvement initiatives.
Collaborate with global stakeholders to understand business requirements and staffing needs.
Analyze trends and recommend best practices to improve organizational effectiveness.
Support change management and transformation initiatives.
Build robust relationships with cross-functional teams across geographies.
Provide insights and recommendations to support organizational growth.
Align workforce capabilities with engagement requirements.
Drive continuous improvement and enhance service delivery effectiveness.
Required Skills
Mandatory Skills
Workforce Management
Interview Scheduling/ Management
Stakeholder Management
People Management
Problem Solving
MS Office Suite (Advanced PowerPoint required)
Collaboration & Communication Skills
Resource Planning / Workforce Management
Change Management
Preferred Skills
Shared Services or Global Delivery Center experience
Audit domain exposure or understanding of audit concepts
Process Excellence and Transformation initiatives
Executive-level presentation and storytelling skills
Qualifications
MBA (Mandatory)
PMP Certification preferred
Minimum 7+ years of PMO experience
Experience working with global stakeholders and matrix organizations
Strong analytical, organizational, and relationship-building skills
What We're Looking For
Excellent stakeholder management and influencing skills.
Strong executive communication and presentation capabilities.
Ability to manage multiple priorities in a fast-paced workplace.
Detail-oriented with a proactive approach to problem solving.
Experience driving organizational change and process improvements.
Ability to work effectively in a virtual, multicultural environment.
📌 Resource Manager Bengaluru
🏢 AMS
📍 Bengaluru
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