Customer Service Job focuses on interacting with customers to provide information, address inquiries, resolve issues, and ensure a positive overall experience with a company's products or services. Customer service specialists serve as the primary link between a brand and its clients.

​Here is a detailed breakdown of what a customer service role entails:

​Key Responsibilities

​Inquiry Handling: Answer questions regarding products, services, billing, policies, and order statuses via phone, email, live chat, or social media.

​Problem Resolution: Identify, troubleshoot, and resolve customer complaints or technical difficulties in a timely and empathetic manner.

​Order Processing: Assist customers with placing orders, processing returns, issuing refunds, or updating account details.

​Record Keeping: Maintain accurate logs of customer interactions, transactions,



feedback, and escalations using CRM (Customer Relationship Management) software.

​Escalation Management: Recognize when an issue requires higher-level support and transfer complex cases to specialized departments or supervisors.
Experience

0 - 5 Years
No. of Openings

100
Education

12th Pass
Role

Customer Care Executive
Industry Type

Call Centre / BPO / ITES / LPO
Gender

[ Male / Female ]
Age Limit

18 - 30 Yrs.
Job Country

India
Type of Job

Full Time
Work Location Type

Work from Office
Perks include

Versatile Working Hours, Overtime Pay, PF, ESI
Face Interview Location

D181- noida sector 63

📌 Freshers & Experience Full Time Customer Care Executive Sector 63
🏢 Adroit Synergies
📍 Sector 63