Technical Support & Troubleshooting
Diagnose and resolve hardware/software issues in printers and MFDs
Handle errors such as paper jams, print quality issues, system/data errors
Preventive & Breakdown Maintenance
Carry out scheduled preventive maintenance (PM) activities
Attend breakdown calls and ensure quick resolution
Maintain machine performance and uptime
Call Handling & SLA Compliance
Attend service calls assigned by coordinator/helpdesk
Ensure all calls are closed within SLA timelines
Update call status in the system regularly
Customer Support
Interact with customer users in office
Provide quick updates and ensure customer satisfaction
Educate users on basic machine handling to avoid repeated issues
Spare Parts & Consumables Management
Identify and replace faulty parts (rollers, fusers, boards,
etc.)
Maintain minimum stock of consumables (toner, drums, etc.)
Coordinate for parts replacement and escalation if required
Focus on Spare cost while Servicing the Printer.
Preferred candidate profile
3 to 4 years experience in printer/MFD servicing or IT hardware support
Experience in MPS setting or in office support roles
Familiarity with OEM products (Kyocera, Fuji, HP, Canon, etc.)
Familiar with Ms Excel, Email conversation and PPT preparation.
Field service or service coordination
Communication should be familiar with English and Hindi.
Experience should be in desktop and IT support.