Job Description:
We are looking for an experienced Infrastructure Relationship Manager to manage business stakeholders, IT service governance, demand prioritization, and vendor relationships while ensuring effective service delivery and continuous improvement.
Key Responsibilities:
Manage stakeholder relationships and technology requirements.
Oversee demand intake, prioritization, and service governance.
Lead roadmap discussions and quarterly business reviews (QBRs).
Manage risks, dependencies, and delivery expectations.
Coordinate with infrastructure, engineering, and support teams.
Monitor vendor performance, KPIs, and service improvements.
Required Skills:
Demand Management & Prioritization
IT Service Governance
Stakeholder Management
Risk & Dependency Management
Vendor Management
Roadmap Planning & KPI Reporting
ServiceNow or similar demand-management tools