Job Responsibilities:
Handle inbound customer chats and emails related to orders, products, and deliveries.
Assist customers with issues involving incorrect, damaged, missing, or delayed products.
Resolve customer queries efficiently while ensuring a positive customer experience.
Provide accurate information regarding orders, returns, refunds, replacements, and delivery status.
Maintain quality standards and achieve assigned performance metrics.
Ensure skilled communication and timely resolution of customer concerns.
Eligibility Criteria:
Freshers are welcome to apply.
Excellent English communication skills (B2H level).
HSC pass or Graduate, as per process eligibility.
Shift & Working Days:
5 days working.
2 rotational weekly offs.
US shift (night shift).
Employment Type:
1-year contract.
📌 International Chat Process Thane (India)
🏢 Sutherland
📍 India
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