-Process sales orders, quotes, contracts, and invoices in the CRM system accurately and promptly.
Maintain and update customer records, sales leads, and pipeline databases.
Prepare weekly, monthly, and quarterly sales reports, performance tracking metrics, and forecasts for management.
Monitor inventory levels and coordinate with logistics or supply chain teams to ensure timely product delivery.
Customer Communication Support:
Act as the first point of contact for client queries regarding product details, order status, pricing, and deliveries.
Handle incoming sales leads, triage requests, and assign them to the appropriate sales representatives.
-Resolve customer issues or elevate complex complaints to account managers.
Sr. Management Support:
-Organize sales team meetings, schedule client presentations, and manage travel itineraries for Sr. Management.
-Help onboard current sales staff on internal CRM tools, administrative workflows, and sales documentation.
-Liaise with marketing, billing, and product teams to align promotional strategies and operational support.