Role & responsibilities
Receive and manage towing and roadside assistance service requests from Canadian customers and roadside assistance providers.
Assign service calls to drivers based on location, availability, priority, and estimated arrival time.
Monitor drivers and vehicles using GPS tracking and dispatch software.
Update call statuses accurately, including dispatched, en route, on scene, towing, and completed.
Communicate professionally with drivers, customers, and roadside assistance providers through phone, email, and dispatch platforms.
Ensure all service calls are entered correctly into the dispatch management system.
Monitor pending calls, driver response times, and service delays.
Maintain accurate records of service details, mileage, timestamps, and driver notes.




Coordinate with Canadian operations management to resolve dispatch issues and customer concerns.
Follow company Standard Operating Procedures (SOPs) and maintain high service standards.
Prepare daily shift reports and communicate outstanding calls during shift handovers.

Preferred candidate profile
Previous experience in dispatching, logistics, transportation, trucking, towing, or roadside assistance.
Experience working with Canadian or US customers.
Familiarity with dispatch management software, GPS systems, or CRM platforms.
Experience with Towbook, Samsara, or similar systems is an advantage.
International voice process or BPO experience will also be considered.

What We Offer

📌 Dispatch Delhi
🏢 Olympic Towing
📍 Delhi