Key Responsibilities
Deliver theoretical and practical training on retail operations and e-commerce fundamentals.
Train students on retail sales, customer engagement, product knowledge, and customer relationship management.
Explain e-commerce business models, online marketplaces, product listing, order processing, and payment methods.
Provide practical exposure to inventory management, stock handling, billing, invoicing, and order fulfillment.
Train students in customer service, complaint handling, communication, and sales techniques.
Familiarize students with platforms such as Amazon, Flipkart, and other relevant e-commerce tools.
Teach basic computer applications, MS Office, and Excel for retail operations and reporting.
Develop lesson plans, presentations, assignments, assessments, and practical activities.
Conduct mock interviews, role plays, group discussions, and workplace-readiness sessions.
Assess student performance, maintain attendance and training records, and submit regular progress reports.
Coordinate with the placement team to prepare students for employment and support placement activities.
Ensure training delivery aligns with the prescribed curriculum and industry requirements.





Required Skills and Competencies
Robust knowledge of retail operations and e-commerce processes.
Understanding of sales techniques, customer service, inventory management, and order processing.
Basic proficiency in MS Office, particularly Excel.
Valuable verbal communication and presentation skills.
Ability to explain concepts clearly to students from diverse educational backgrounds.
Robust classroom management, mentoring, and student engagement skills.
Ability to conduct practical demonstrations and activity-based learning sessions.

Educational Qualifications
Bachelor's degree in Retail Management, Business Administration, Commerce, Marketing, or a related discipline.
Relevant retail, e-commerce, sales, or training certifications will be an added advantage.

Experience
23 years of relevant experience in retail operations, e-commerce, sales, customer service, or training.
Prior experience in delivering vocational or employability skills training is preferred.
Candidates with hands-on experience in online marketplaces, retail stores, or warehouse operations will be preferred.

📌 Trainer Retail/ Ecommerce New Delhi
🏢 Nirmaan Organization
📍 New Delhi